Where Family Fun Begins!

Are you passionate about winter sports and love helping others gear up for adventure? Cataloochee Ski Area is seeking enthusiastic and customer-focused individuals to join our team as a

Rental Attendant for the upcoming ski season. Nestled in the beautiful mountains of Western North Carolina, Cataloochee offers a fun, fast-paced work environment where you’ll be part of a team that helps guests have unforgettable experiences on the slopes.

OVERVIEW:
As a Rental Attendant at Cataloochee Ski Area, you’ll play a crucial role in ensuring our guests have the best possible experience by helping them with their ski or snowboard equipment rentals. Whether they are seasoned riders or first-time skiers, your excellent customer service and attention to detail will set the tone for their day on the mountain.

WHY CHOOSE US:

At Cataloochee Ski Area, we prioritize both our guests' enjoyment and our employees' satisfaction. When you join our team, you’ll be working in an environment that values teamwork, fun, and growth. Here’s why working with us is a great opportunity:

Competitive Pay: Start your journey with competitive wages.
FREE Skiing or Riding: Ski or snowboard for free when you're not working!
Flexible Scheduling: We understand your need for flexibility, so we offer various scheduling options, including weekends and holidays.
Discounts & Perks: Receive employee discounts on rentals, food, and retail purchases.
Employer Partner Member: Become an employer partner member for continuous employment throughout the year!
Team-Oriented Environment: Work alongside a supportive and enthusiastic team.
Outdoor Adventure: If you love winter sports and being in the mountains, this job is for you.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Greet guests warmly and provide them with helpful information about ski and snowboard equipment rentals.
Assist guests in selecting the right equipment based on their skill level, size, and needs.
Ensure proper fitting of boots, skis, and snowboards for guest comfort and safety.
Maintain a high level of cleanliness and organization in the rental shop.
Explain rental agreements and policies to guests, ensuring they understand their responsibilities.
Inspect returned equipment for damage, wear, or improper use, and process returns efficiently.
Clean, tune, and prepare rental equipment to ensure it’s in excellent working condition.
Restock, organize, and prepare rental inventory for the next guest.
Communicate any equipment issues or maintenance needs to the appropriate department.
Assist with the end-of-day cleaning and closing procedures, ensuring the rental area is prepared for the next shift.

OTHER DUTIES AS ASSIGNED:

This description highlights the key responsibilities, but additional tasks may be assigned as necessary. As the ski area evolves, responsibilities may shift, requiring flexibility and willingness to take on new duties.

PERSONAL ATTRIBUTES:

Friendly, patient, and outgoing with a passion for guest service.
A positive attitude with the ability to work in a fast-paced, high-pressure environment.
Organized, attentive to detail, and able to manage multiple tasks at once.
Open-minded and eager to learn new skills, especially about winter sports equipment.
Team player who communicates well with both guests and coworkers.
Professional appearance and demeanor.
Enjoys working outdoors and in the ski industry.

PREFERRED EXPERIENCE / SKILLS:

Previous experience in a customer service role or rental shop is a plus.
Basic knowledge of ski and snowboard equipment, or a willingness to learn.
Strong organizational skills and attention to detail.
Ability to communicate effectively and solve problems quickly.

JOB REQUIREMENTS:

Must be at least 16 years of age.
Must be able to work a flexible schedule, including weekends, nights, and holidays.
Ability to stand for extended periods.
Must be able to lift and carry up to 50 lbs.
Comfortable working in a dynamic, sometimes fast-paced environment.

Due to the sensitive nature of this position, a criminal background check will be conducted after the position is accepted, in compliance with the Fair Credit Reporting Act.

Join the Cataloochee Ski Area team as a Rental Attendant and help us deliver unforgettable mountain experiences for our guests! Apply today and be part of a team that loves the snow as much as you do!

Compensation: $14.00 - $15.50 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Discover Winter Adventure at Cataloochee Ski Area

Welcome to Cataloochee Ski Area – Where Work Meets the Mountain Lifestyle

Perched in the Great Smoky Mountains of North Carolina, Cataloochee Ski Area has been a winter tradition since 1961 and is proud to be the first ski area in the state. With stunning mountain views, a welcoming atmosphere, and a passion for snow sports, we’ve built a reputation for combining southern hospitality with mountain adventure.

Our mountain has something for everyone:

18 scenic, expertly groomed slopes for all ability levels
A brand-new quad ski lift to move more skiers and riders up the mountain, faster
A dynamic freestyle terrain park for adrenaline lovers
A fully equipped rental department to get guests slope-ready
A comprehensive Ski & Ride Center offering lessons for beginners to advanced riders
A cozy gift and gear shop stocked with mountain essentials
Quick and convenient cafeteria-style dining
Beverage service to keep the good vibes flowing
Plus, Tube World — our snow tubing park is just minutes from the base area!

At Cataloochee Ski Area, our mission is simple: deliver unforgettable experiences for every guest, every day. From first-time skiers to lifelong passholders, we take pride in creating moments that keep people coming back season after season. That level of service comes from the heart of our operation — our team.

Why Work at Cataloochee?

Be part of a tight-knit, family-oriented team that values fun, collaboration, and professionalism.
Enjoy perks like a free season pass, discounts on rentals and lessons, and the chance to spend your days surrounded by fresh mountain air.
Gain valuable experience in hospitality, customer service, and outdoor recreation — all in a high-energy, team-focused environment.
Play an active role in carrying forward a legacy of customer service excellence while helping create unforgettable mountain memories for our guests.

Each winter, Cataloochee comes alive with energy, adventure, and camaraderie. Our team thrives in a fast-paced, high-spirited environment where fun is always part of the job. Though the season lasts just over four months, the memories and friendships built here last much longer.

Whether you're seeking a seasonal adventure or a pathway into the outdoor recreation industry, Cataloochee Ski Area offers more than a job—it’s an experience.

👉 Join us this winter and make your season unforgettable — both on and off the slopes.

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